ABSA Bank Hidden Charges Refund. Ever felt like your bank statement had some “mystery” fees? You’re not alone. In 2025, ABSA Bank has finally stepped up to refund hidden charges that slipped onto many customer accounts. If you’re scratching your head, wondering if you’re owed money or how to claim it, this guide is for you. No jargon, no confusion—just real answers and step-by-step help.
What’s Happening? ABSA Bank to Refund Hidden Charges 2022–2025
Let’s get straight to the point. ABSA Bank launched a refund initiative to help customers get back money lost to hidden or unclear charges between 2022 and 2025. If you’ve ever spotted a weird fee on your statement, now’s your chance to claim it back.
Why is ABSA doing this?
- To be more transparent.
- To rebuild trust with customers.
- Because, honestly, it’s the right thing to do.
But here’s the catch: You need to act before July 2025. Miss the deadline, and that money could be gone for good.
How Do I Know If I’m Owed a Refund?
Good question! If you’ve been an ABSA customer anytime since 2022 and noticed odd charges—maybe a “service fee” you never agreed to, or a random “paper statement” charge—you might be eligible.
Common Hidden Charges to Check For:
| Charge Type | Description | Amount Range | What To Do |
|---|---|---|---|
| Dormant Account Fee | Charged when account is inactive | R50 – R150 | Reactivate or close account |
| Paper Statement Fee | For mailed monthly statements | R20 per statement | Switch to e-statements |
| Unrequested Service Fee | Services you never signed up for | Varies | Contact ABSA support |
| Overdraft Fees | Exceeding account limits | R30 – R75 | Monitor your balance |
| ATM Fees | Non-ABSA ATM usage | R10 – R50 | Use ABSA ATMs |
| International Transaction | Foreign currency transactions | 2% – 3% | Use local currency if possible |
| Service Package Fees | Monthly bundle charges | R100 – R300 | Review your package |
Step-by-Step: How To Claim Your ABSA Refund
Don’t worry, it’s easier than you think. Here’s what you need to do:
- Review Your Statements
- Grab your bank statements from 2022 to now.
- Circle any charges you don’t understand.
- Contact ABSA
- Use the ABSA helpline, online chat, or visit a branch.
- Tell them you’re claiming a refund for hidden charges.
- Submit Your Claim
- Give details: the date, amount, and type of charge.
- Be clear and keep copies of everything.
- Wait for Confirmation
- ABSA will check your claim and get back to you.
- If approved, the refund goes straight to your account.
- Follow Up
- Didn’t hear back? Call ABSA again or visit your branch.
Important: Make sure your contact details are up to date with ABSA. If you move or change your number, let them know!
ABSA Customer Care: How to Get Help Fast
Feeling stuck? ABSA has lots of ways to help you out.
- Phone: 0800-123-456 (South Africa) or +260 (211) 366100 (Zambia)
- Email: [email protected]
- In Person: Visit your nearest ABSA branch.
- Online: Use the live chat on the ABSA website.
- Social Media: Reach out on Facebook or Twitter.
ABSA Call Centre 24 Hours: For urgent help, call 5950 (toll-free on MTN and Airtel in Zambia).
Save the ABSA WhatsApp number in your phone for quick questions. It’s like texting a friend—super easy!
How to Reverse a Payment with ABSA
Ever sent money to the wrong person or paid the wrong bill? Happens to the best of us. Here’s how you can try to reverse a payment on ABSA:
For Debit Orders:
- Log in to ABSA Online Banking or the ABSA app.
- Click on “Transact.”
- Select “My Debit Orders.”
- Pick the account and the debit order.
- Click “Stop and Reverse.”
- Accept the verification request.
- Done!
Note: Debit orders older than 40 days can’t be reversed online, and the online limit is R500. If you need more help, call ABSA right away.
For Other Payments:
- Instant EFTs: Usually can’t be reversed. Contact the recipient and ask for a refund.
- Scheduled Payments: If not processed yet, you can cancel in the app.
- Card Payments: Contact the merchant for a refund. If it’s fraud, call ABSA ASAP.
Always act fast! The sooner you call, the better your chances.
ABSA Online Banking: Register, Login, and Stay Safe
Online banking saves time and money. Here’s how you can get started:
How to Register:
- Go to the ABSA website.
- Click “Logon” (top right).
- Click “Register.”
- Enter your details, ATM card number, and PIN.
- Choose your account, set your PIN and password.
- Accept the agreement.
- Done!
How to Login:
- Go to the ABSA homepage.
- Click “Logon.”
- Enter your account number and PIN.
- Enter your password.
- Click “Logon.”
Forgot your password? Click “Forgot your password” and follow the instructions to reset it. Always log out when you’re done!
ABSA WhatsApp Number: Chat Banking Made Easy
ABSA is making banking as easy as chatting with friends. Save their WhatsApp number (check the ABSA website for your country’s number) and send a message to:
- Check your balance.
- Ask about a refund.
- Get help with online banking.
It’s fast, simple, and available 24/7 for most queries.
Consulta de Saldo: How to Check Your Balance (For Movilnet and Digitel Users)
If you’re also looking to check your phone balance or bank balance in Venezuela, here’s how you can do it—no stress.
Tips to Avoid Hidden Bank Charges in the Future
- Go Digital: Use online banking and e-statements. Paper statements cost extra.
- Check Your Account Often: Look for weird fees.
- Ask Questions: If you don’t understand a charge, call ABSA.
- Use ABSA ATMs: Other ATMs charge more.
- Stay Informed: ABSA sometimes changes its fees, so keep an eye out for updates.
FAQs: What People Like You Are Asking
1. How do I know if I’m eligible for an ABSA refund?
Check your statements for unexplained fees from 2022–2025. If you find any, contact ABSA to confirm your eligibility.
2. What’s the deadline to claim my ABSA refund?
All claims must be submitted before July 2025.
3. Can I reverse any payment on ABSA?
Not all payments can be reversed. Debit orders are easiest to reverse online, but instant EFTs and card payments often require you to contact the recipient or merchant directly.
4. What’s ABSA’s WhatsApp number?
This varies by country. Check the ABSA website or customer care for your region’s number.
5. How do I check my Movilnet balance by WhatsApp?
Send a message to the WhatsApp number for your region (see table above) and you’ll get your balance reply.
6. What if my ABSA refund isn’t processed?
Contact ABSA customer care or visit a branch to follow up. Keep all your claim details handy.
7. How can I avoid hidden charges in the future?
Use online banking, check your statements often, and always ask for a breakdown of fees before signing up for new services.
Conclusion
ABSA’s refund of hidden charges is a big win for everyday customers. Don’t let your money slip away—review your statements, claim your refund, and stay alert for future fees. And if you ever get stuck, ABSA’s customer care is just a call, click, or WhatsApp away.
